Privacy Policy

1. Information we collect

Depending on how you use FoundingFans, we may collect account and authentication information; name, email, artist name, profile details, and public content; transaction-related information used to identify purchases, supporter status, refunds, disputes, or payouts; communications sent to FoundingFans; technical information such as browser, device, IP address, security events, and service logs; and reports, copyright notices, moderation information, or appeal information.

We also record acceptance of applicable FoundingFans terms and policies, including the policy version and acceptance time, so we can document the rules in effect when an account was created or updated.

2. How we use information

• Provide, maintain, and operate the Service.
• Authenticate users and protect accounts.
• Maintain artist profiles and supporter records.
• Process and reconcile transactions and creator payouts.
• Provide creator onboarding and payment functionality.
• Prevent fraud, abuse, unauthorized access, and prohibited transactions.
• Enforce the FoundingFans Terms of Service and Acceptable Use Policy.
• Investigate reported content, copyright complaints, safety concerns, and suspected policy violations.
• Comply with legal, regulatory, payment-processing, and financial-partner obligations.
• Provide support, troubleshoot the Service, and improve reliability and security.

3. Content moderation and safety information

To protect FoundingFans and its users, we may review account information, uploaded content, transaction information, reports, and relevant service activity when content or conduct is reported, flagged, or reasonably suspected of violating our policies.

Moderation-related information may be retained when reasonably necessary to document enforcement decisions, identify repeat violations, respond to disputes, protect users, prevent fraud, or meet legal or payment-provider obligations.

4. Service providers

FoundingFans may share information with providers that help operate authentication, payment processing, creator payouts, cloud hosting, databases, media storage, delivery, security, fraud prevention, and technical monitoring. These providers may process information according to their own applicable terms and privacy policies.

5. Payments

Payment processing may be performed by Stripe or other payment providers. Payment-card, bank, identity-verification, compliance, dispute, and payout information may be collected directly by those providers rather than stored by FoundingFans. Information necessary for transactions, fraud prevention, verification, disputes, and payouts may be exchanged with those providers.

6. Legal, safety, and compliance disclosures

FoundingFans may preserve or disclose information when reasonably necessary to comply with law or valid legal process, investigate fraud or unauthorized activity, protect the rights or safety of FoundingFans or others, investigate serious policy violations, address intellectual-property complaints, respond to credible threats or exploitation, or satisfy applicable payment-processing, banking, or regulatory requirements.

7. Public information

Information that an artist intentionally publishes to a public FoundingFans profile may be visible to anyone and may be indexed or shared outside FoundingFans. Users should not publish information they wish to keep private.

8. Data retention

FoundingFans may retain information for as long as reasonably necessary to operate the Service, maintain transaction and supporter records, satisfy legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect platform security. Retention periods may vary according to the information and its purpose.

9. Security

FoundingFans uses reasonable technical and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure, or destruction. No online system can guarantee absolute security.

10. User requests

Subject to applicable law, users may request information about their personal data or request correction or deletion of eligible information through the FoundingFans Contact or Support channels. Some records may need to be retained despite a deletion request for legal, fraud-prevention, transaction-record, security, dispute, or compliance purposes.

11. Changes to this policy

FoundingFans may update this Privacy Policy as the Service, technology, legal requirements, or business practices evolve. Material changes will be communicated where required by applicable law.

12. Contact

Privacy questions or requests may be submitted through the FoundingFans Contact page.